Privacy Policy

UThrive Labs Pty Ltd

ABN 81 697 062 230

ACN 697 062 230

TRT Clinic (Online)

1. Purpose

This Privacy Policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. What information we collect

Personal information

Full name, date of birth, phone number, and email address.

Health information (sensitive)

Medical history, symptoms, blood test results, medications, and clinical notes.

Administrative information

Appointment history, payment details, and communication records.

3. How we collect information

We may collect information through online intake forms such as Cliniko, telehealth consultations, phone or SMS communication through Dialpad, pathology providers such as I-MED, and referring practitioners.

4. Purpose of collection

We collect and use information to provide medical care and treatment, assess eligibility for TRT, monitor ongoing treatment, communicate with you, process payments, and comply with legal and regulatory obligations.

5. Disclosure of information

Your information may be disclosed to treating doctors, pathology providers such as I-MED, and pharmacies for prescription fulfilment.

Service providers supporting clinic operations may include Cliniko, Dialpad, ClickUp, Stripe, and I-MED.

We only disclose information where necessary for your care or service delivery.

6. Data storage and security

We take reasonable steps to protect your information from misuse, interference, loss, and unauthorised access. Your data is stored in secure, cloud-based systems that comply with industry standards.

7. Overseas disclosure

Some service providers may store data overseas. We take reasonable steps to ensure those providers comply with applicable privacy standards and that your information remains protected.

8. Access and correction

You may request access to your personal information at any time. You may also request corrections if your information is inaccurate, outdated, or incomplete. Requests can be made by contacting the clinic directly.

9. Retention of records

We retain medical records in accordance with Australian legal requirements.

10. Communication

We may contact you by phone, SMS, or email for appointment scheduling and reminders, clinical follow-up, and monitoring reminders.

11. Complaints

If you have a privacy concern, please contact the clinic directly in the first instance. If your concern remains unresolved, you may escalate to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

12. Updates to this policy

We may update this Privacy Policy from time to time. The latest version will be available via the clinic.

13. Contact

For all privacy enquiries, please contact UThrive Labs Pty Ltd at [email protected].